Shipping Policy

WHEN WILL MY ORDER SHIP?

Because we want you to be able to select the perfect product, color and size to complement each of your favorite gay theme park designs, your items will be created after you order them. Your order is hand-made by real people. The printing process takes 3 to 5 business days before we ship it to you.

WHAT SHIPPING OPTIONS DO YOU OFFER?

We only ship our products in the United States.

  • US standard domestic shipping takes 5 to 8 business days (2 to 3 business days for us to print by hand, plus 3 to 5 business days to ship).

WHAT SHIPPING PROVIDERS DO YOU USE?

  • United States Postal Service (USPS)

WHERE CAN I FIND A TRACKING LINK?

You should have received an email with a confirmation receipt when you placed your order, and another email with a tracking link when your order was shipped. Simply click on the tracking link in that email and you will be automatically redirected to the tracking information.

If you didn’t receive a tracking confirmation, check your email spam folder. Sometimes our emails get sent to the spam folder accidentally. If it is not there, contact customer support:

  • Email anytime and we will get back to you within one business day.
  • Leave us a VoiceMail anytime and we will return your call at a time convenient for you.

DO YOU SHIP TO MILITARY BASES?

Yes! Please note that shipping to military bases may take up to 4-6 weeks (including 2-3 business days for us to print by hand).

WHY AM I MISSING AN ITEM FROM MY ORDER?

Some items ship separately from different processing facilities, so part of your order may still be on its way. If you need specific information, please contact customer support.

WHY DIDN’T I RECEIVE MY ORDER?

If you placed an ordering shipping to the US more than 10 days ago, contact customer support via email (hello@themepark.gay) or chat (from our home page on our site) immediately and we will take care of that for you right away!